Revised on September 11th, 2024
Effective from September 11th, XXX (hereafter referred to as "the company," "we," "us," or "our"), is committed to offering services to users all around the world. These Terms of Use outline the software and services we provide to you, our valued user.
Welcome to https://eg.e-payhub.net/. These Terms of Use ("Agreement") establish the relationship between you, as the user, customer, or agent, and XXX (hereafter referred to as "the company").
1. Agreement to Terms of Use
By creating an account on the official website of the Company, whether accessed through a mobile device, application, or computer (collectively referred to as the "Service"), you confirm your acceptance of (i) these Terms of Use (referred to as the "Agreement"), (ii) our Privacy Policy, both of which are integrated into this Agreement by reference, and (iii) any additional terms accepted when purchasing features, products, or services offered via the Service (collectively forming this "Agreement"). If you do not agree with all the terms outlined in this Agreement, please refrain from using the Service.
We retain the right to modify this Agreement and the Service periodically for reasons including legal compliance, introduction of new features, or adapting to business needs. The most recent version of this Agreement will always be accessible on the Company’s official website at https://eg.e-payhub.net/ under the appropriate section on the homepage. We advise you to review it regularly. The latest version will govern your use of the Service. If any changes substantially impact your rights or obligations, we will notify you at least 30 days in advance (unless otherwise required by law) via reasonable means, such as through the Service or by email. Your continued use of the Service after the changes come into effect indicates your acceptance of the updated Agreement.
2. Eligibility
To create an account, access, or use the Service and its associated systems, you must meet the following requirements: you need to be at least 18 years of age, legally capable of entering into a binding agreement with https://eg.e-payhub.net/, and not restricted from using our services under the laws of Egypt or any other applicable jurisdiction. Additionally, you are required to comply with this Agreement and follow all relevant local, national, and international laws, regulations, and rules that apply to your use of the Service.
3. Managing Your Account
To use the services provided on the Company’s official website at https://eg.e-payhub.net/, you are required to log in using one of the available methods provided on the site. For detailed information about how your data is collected and processed, please review our Privacy Policy.
You are fully responsible for keeping your login information secure, and any activities that occur under your account are your responsibility. If you suspect any unauthorized use of your account, promptly contact us through our website or via email at [email protected].
4. Service Changes and Account Termination
The Company is focused on continuously improving the Service by adding new features and enhancing existing ones. As part of this commitment, we may occasionally introduce updates or remove certain functionalities. If these changes do not substantially affect your rights or obligations, we may proceed without notifying you in advance. In cases where we need to suspend the Service, you will be informed beforehand unless immediate suspension is required for safety or security reasons.
If you wish to terminate your account, you can do so by navigating to the "Settings" section within the Service. If payments are handled through third-party services such as the Apple App Store or Google Play, ensure that you manage your subscription there to avoid additional charges. The Company reserves the right to suspend or terminate your account without prior notice if we find that you have violated this Agreement. No refunds will be provided for any purchases made prior to termination.
After your account is terminated, this Agreement will be considered null, except for provisions in Sections 4, 5, and 12-19, which will continue to apply.
5. Safety and Interactions with Other Members
The Company strives to create a respectful environment through features like double opt-in, which allows members to interact only when mutual interest is shown. However, the Company is not responsible for the actions or behavior of any member, whether on the platform or outside of it. We encourage you to exercise caution in all interactions, particularly if communication occurs outside the Service or during in-person meetings. It is also essential to familiarize yourself with and follow the Company’s Privacy Policy before using the Service. Sharing sensitive financial information such as credit card or bank account details, or transferring funds to other members, is strictly discouraged.
You are fully accountable for any interactions with other users. The Company does not conduct criminal background checks or perform investigations into the backgrounds of its members. Furthermore, the Company does not make any guarantees about the behavior or compatibility of its users.
6. Rights Granted to You by the Company
The Company offers you a personal, worldwide, non-exclusive, non-transferable, royalty-free, revocable, and non-sublicensable license to access and use the Service. This license is granted solely for your personal use, allowing you to enjoy the features provided by the Service as outlined by the Company and in accordance with this Agreement. This license will be revoked automatically if you engage in any of the following prohibited activities:
You are not permitted to use the Service or any content found within it for commercial purposes without prior written permission from the Company. Additionally, you are prohibited from copying, modifying, transmitting, creating derivative works from, or reproducing any copyrighted material, trademarks, service marks, images, or other intellectual property available on the Service without the Company’s express written consent.
You must not imply that any statements or opinions expressed by you are endorsed by the Company. The use of automated tools—such as robots, bots, spiders, or scrapers—to access, retrieve, or index content from the Service is strictly forbidden. Furthermore, any actions that may disrupt the normal functioning of the Service or the servers and networks associated with it are prohibited.
Uploading viruses, malware, or other malicious code that could compromise the security of the Service is not allowed. You must not forge headers or otherwise manipulate identifiers to obscure the origin of the information transmitted through the Service, nor should you frame or mirror any part of the Service without written authorization from the Company. Additionally, using meta tags or code referencing the Company or the Service to direct users to external websites is strictly prohibited.
The modification, adaptation, sublicensing, translation, sale, reverse engineering, or disassembly of any aspect of the Service is forbidden, as is enabling others to do so. Developing or using third-party applications that interact with the Service or other members' content without written consent from the Company is not permitted, nor is accessing or using the Company’s API without authorization. Probing, scanning, or testing the vulnerabilities of the Service or related networks is strictly forbidden, as is engaging in any activity that violates this Agreement.
The Company reserves the right to investigate and take legal action against any illegal or unauthorized use of the Service, including terminating your account. Any software provided by the Company may automatically download and install updates or new features, though you can manage these settings through your device.
7. Rights Granted to the Company
When you create an account, you grant the Company a worldwide, transferable, sublicensable, and royalty-free license to host, store, use, copy, display, reproduce, modify, publish, and distribute any information you allow us to access from third parties, as well as any content you upload, post, or otherwise share through the Service (referred to as "Content"). This license is non-exclusive, except for content derived from the Service, which the Company holds exclusive rights to. For example, screenshots of the Service featuring your Content will be exclusively owned by the Company. To safeguard your Content, you permit the Company to act on your behalf to address unauthorized uses by other members or third parties, including legal actions under Egyptian laws or relevant laws of your jurisdiction if you’re an entity or individual elsewhere. This license is limited to the operation, development, enhancement, and research of the Service in line with applicable data protection laws.
You understand that your Content may be visible to other members and visitors, including those who receive shared Content. You affirm that the details provided when creating your account are accurate and that you have the right to share this Content and grant the Company the necessary permissions.
The Company reserves the right to review or monitor any Content you post. We may remove any Content if we believe it violates this Agreement or could damage the Service’s reputation.
When interacting with our customer support, you agree to be respectful and courteous. Any threatening or inappropriate behavior toward our staff may result in immediate account suspension.
You also agree that advertisements may be displayed by us, our affiliates, or third-party partners within the Service. Any suggestions or feedback you provide may be used by the Company without compensation to you.
Lastly, the Company may access, store, and disclose your account information and Content when required by law, to enforce the Agreement, or to protect the Company’s or others’ rights and safety. This includes complying with legal obligations, addressing third-party claims, responding to service requests, or safeguarding user security.
8. Community Standards
By using the Service, you agree not to partake in any actions that are illegal or violate these terms. The Service must not be used for any malicious or harmful purposes, nor in ways that could damage the Company. Adherence to our Terms of Use and Privacy Policy, which may be updated periodically, is mandatory.
You must not engage in spamming, solicit money from other members, or commit fraud. Impersonation of individuals or organizations or posting images of others without their permission is also forbidden. You are expected to refrain from bullying, stalking, intimidating, assaulting, harassing, mistreating, or defaming others. Content that infringes on others' rights, such as privacy, copyright, trademark, or other intellectual property rights, is prohibited.
Posting hate speech, threats, sexually explicit material, or pornography is not allowed. Additionally, you should avoid sharing content that promotes violence, includes nudity, or depicts graphic violence. Promoting racism, bigotry, hatred, or physical harm against any person or group is strictly prohibited.
You must not solicit passwords or other personal information from other members for unlawful or commercial purposes, nor should you distribute someone else's personal information without their consent. It is also prohibited to use another member's account, share your account, or create multiple accounts. If your account is terminated, you may not create a new one without permission.
The Company reserves the right to investigate and possibly terminate your account without any refund if you violate this Agreement, misuse the Service, or engage in conduct considered inappropriate or illegal by the Company. This applies to behavior both on and off the Service. Any breach of these standards or our Privacy Policy will result in the immediate revocation of your access to the Service.
9. Content Provided by Other Members
Although the Company has the authority to review and remove Content that violates this Agreement, responsibility for such Content rests entirely with the member who posted it. We cannot guarantee that all Content will conform to this Agreement. If you encounter Content on the Service that you believe breaches these terms, please use the reporting features within the Service or contact us through the form available on our official website at https://eg.e-payhub.net/.
10. Purchases
General Information: The Company may offer various products and services for purchase ("in-app purchases") through platforms like the App Store, Google Play Store, carrier billing, our direct billing system, or other authorized payment channels. To complete an in-app purchase, you will need to confirm the transaction with your chosen payment provider. Your selected payment method—whether a credit card or a third-party account such as the Google Play Store or App Store (collectively referred to as "Payment Method")—will be charged the price displayed for the selected service(s), plus any applicable sales taxes. By proceeding with the purchase, you authorize either the Company or the third-party provider to process this charge.
Refund Policy: Purchases of digital items through our website are non-refundable. If a user violates our Terms of Use, policies, or applicable laws, their account may be deactivated, and any pending transactions will be canceled without a refund. Fees and transaction commissions that have been processed are non-refundable, and users cannot request reimbursement from e-payhub for these amounts. Refunds may only be issued if there are technical issues with the service or errors on our part that prevent the delivery of the product. To request a refund, users must contact us via the provided email within 14 days of the transaction. Refunds will only be processed if the user is at least 18 years old and will be issued to the same Payment Method used for the initial purchase.
11. Reporting Copyright Infringement
If you suspect that your copyrighted work has been copied and posted on the Service in a way that violates your copyright, please submit a takedown request using the designated form.
When filing a claim of copyright infringement, you should include either an electronic or physical signature from the person authorized to represent the copyright owner. Provide a detailed description of the copyrighted work you believe has been infringed, including the specific location of the material on the Service. This description should be detailed enough to help us locate the potentially infringing content. Additionally, include your contact details (address, phone number, and email address) and identify the copyright owner. You must also provide a statement affirming that you have a genuine belief that the disputed use is not authorized by the copyright owner, its representative, or applicable law. Furthermore, include a declaration under penalty of perjury confirming the accuracy of the information in your notice and that you are either the copyright owner or authorized to act on their behalf.
The Company will take action to terminate the accounts of users who repeatedly engage in copyright infringement.
12. Disclaimers
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company makes no warranties of any kind, whether express, implied, statutory, or otherwise, regarding the Service and its content. This includes, but is not limited to, implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. The Company does not guarantee that (a) the Service will be uninterrupted, secure, or error-free; (b) any defects or errors in the Service will be corrected; or (c) any content or information obtained through the Service will be accurate.
The Company is not liable for any content posted, transmitted, or received through the Service by you, other users, or third parties. Any material downloaded or otherwise obtained through the use of the Service is done at your own risk and discretion.
13. Third-Party Services
The Service may feature advertisements and promotions from third parties, as well as links to external websites or resources. The Company is not responsible for the availability or functionality of these external sites or resources. If you choose to interact with third parties accessed through our Service, their terms and conditions will apply to those interactions. The Company disclaims any liability for the terms, actions, or content provided by these third parties.
14. Limitation of Liability
To the maximum extent permitted by applicable law, neither the Company nor its affiliates, employees, licensors, or service providers will be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages. This includes, but is not limited to, loss of profits, whether direct or indirect, as well as loss of data, use, goodwill, or other intangible losses that arise from: (i) your ability or inability to access or use the Service; (ii) the actions or content of other users or third parties on or through the Service; or (iii) unauthorized access to, use of, or alteration of your content, even if the Company has been advised of the possibility of such damages.
Please be aware that some jurisdictions do not permit the exclusion or limitation of certain types of damages, so the limitations and exclusions outlined in this section may not apply to you.
15. Dispute Resolution, Class-Action Waiver, and Jury Waiver
For members in Egypt or jurisdictions where applicable laws mandate otherwise:
1. Any disputes or claims arising under this Agreement (including any alleged breaches) or relating to the Service will be resolved through binding arbitration conducted by JAMS, following the JAMS Streamlined Arbitration Rules & Procedures, with adjustments as detailed in our Arbitration Procedures. The only exception is that either party may file an individual claim in small claims court if suitable. If a claim is brought in arbitration, the responding party may request to have it moved to small claims court if it falls within its jurisdiction. If this request is made before an arbitrator is appointed, the arbitration will be closed. If made afterward, the arbitrator will decide whether to continue with arbitration or transfer the case to small claims court. Arbitration will usually proceed based on written submissions unless an oral hearing is requested by either party. Regardless of the forum, you agree not to participate in any class action, class arbitration, or representative action against the Company.
2. By using the Service, you agree to this arbitration provision, which means you waive your right to go to court (except for small claims court) and to engage in class action or class proceedings. Any disputes against the Company (other than small claims matters) will be resolved by a neutral arbitrator, rather than a court or jury. The arbitrator can provide relief similar to what a court can and may conduct hearings and review evidence. Arbitration is typically more streamlined than court proceedings. Decisions made by arbitrators can be enforced in court but can only be overturned under limited conditions. For more information on arbitration, please refer to our Arbitration Procedures.
3. Any actions to enforce this arbitration provision, including actions to confirm, modify, or annul an arbitration award, may be filed in any court with appropriate jurisdiction. If this arbitration provision is found unenforceable, any litigation against the Company (excluding small claims actions) must be initiated in federal or state courts in Egypt, to which you agree irrevocably.
16. Governing Law
For users, customers, or agents located in Egypt or regions where this arbitration provision is legally restricted, the laws of Egypt (excluding its conflict-of-laws principles) will govern any disputes related to this Agreement or the Service. All disputes must be resolved exclusively by the local state courts in Egypt, applicable to both individuals and businesses.
17. Jurisdiction
Except for members in the EU or European Economic Area, who may file claims in their country of residence as per applicable laws, and except for claims suitable for small claims courts, any disputes arising from or related to this Agreement, the Service, or your relationship with the Company that are not resolved through arbitration must be handled exclusively in the state courts of Egypt. Both parties agree to the jurisdiction of Egyptian courts and waive any objections related to the venue being inconvenient.
18. Your Indemnity
To the fullest extent allowed by law, you agree to indemnify, defend, and hold the Company, its affiliates, and their officers, directors, agents, and employees harmless from any and all complaints, claims, damages, losses, costs, liabilities, and expenses, including legal fees, that arise from your use of the Service, your Content, or any breach of this Agreement.
19. Comprehensive Agreement
This Agreement, encompassing these Terms of Use, our Privacy Policy, and any additional terms accepted when acquiring features, products, or services through the Service, represents the complete understanding between you and the Company concerning your use of the Service. Should any part of this Agreement be found invalid, the remaining sections will remain effective. The Company’s delay in enforcing any provision does not waive that provision or any other rights. Your account on the Company’s official website is not transferable, and all rights to your account and Content cease upon your death. This Agreement does not create any agency, partnership, joint venture, fiduciary, or similar relationship, nor does it grant you any authority to act on behalf of or bind the Company.